OUR TOP PRIORITY - OUR GUESTS: COVID-19 UPDATE AND CANCELLATION POLICY. LEARN MORE

Get all the answers to the most frequently asked questions (FAQs) regarding visit,
services and much, much more.

Frequently Asked Questions

Is the villa family-friendly?

Yes, the villa can accommodate families with children and Crete is the ideal family friendly-destination. For the little ones we also provide baby equipment (cots, high chairs) and on demand-services such as babysitting. The villa is equipped with a Playstation 4 and games.

* Babysitting services can be arranged with reasonable prior notice. Additional charges will apply.

When is the best time to visit?

Crete is a destination that can be enjoyed all-year-round. Many people prefer to visit in late spring or early fall when the temperatures are mild. September and October are some of the most popular months for relaxing holidays and fewer crowds.

What are some top-rated activities in Chania?

Some of the best things to see in Chania are the Old Venetian Harbour, the Egyptian Lighthouse, the Archaeological Museum of Chania, as well as the Maritime Museum and the Botanical Gardens. When it comes to beaches, you can’t miss Balos and Elafonisi.

Is there any staff at the villa?

The villa is for your exclusive use and there are no other staff at the villa during your stay. Housekeeping personnel dedicated to this villa will visit daily, except Sundays, unless otherwise specified by guests. A gardener will also visit twice a week, while the pool maintenance staff will visit three times a week and after 1:00 am at night to minimize disturbance to guests.

Is smoking allowed at the villa?

Smoking is not allowed in any indoor areas at the villa by law. However, guests can smoke in the patio and all outdoor areas.

What are the facilities that we can use in the villa?

Guests will have exclusive use of all areas in the villa. These include a private pool with views of Souda Bay, a fully equipped barbeque and outdoor bar, indoor and outdoor dining areas, a private tennis court and a heliport. We can also arrange a variety of beauty and wellness treatments including full-body massages. Extra charges apply. 

Is breakfast included in the rental?

No, breakfast is not included with your booking. However, you will receive a welcome basket, with a variety of local products, including organic olive oil from the trees in the garden, fruit and wine. Additionally, we can stock the kitchen with products and goods of your choice before your arrival. In this case, you can send your shopping list a few days prior to your arrival. A receipt will be provided at the end.

Are pets allowed on the property?

Yes, staying with your pets is allowed, but must be agreed upon with the villa owners. Please make sure to communicate that during the booking process.

Can I hire a chef for the villa?

Yes, we can arrange for a private chef or other dinner function. Extra charges apply.

Is the villa available for long term stays?

If you are looking to stay longer, in the sunny Mediterranean, look no further. Crete is ideally suited for those looking to work remotely and take advantage of the ample sunlight and lively lifestyle, in their home away from home! Casa Scordilli provides a touch of luxury to your winter months and is perfect for small and larger groups.

What is the Cancellation and Refund policy?

In order to confirm your reservation at Casa Scordilli, a 30% deposit is required upon booking.

The remaining 20% must be paid by a bank transfer 31 days prior to the guest's arrival.

The remaining 50% must be settled two weeks prior to the check-in date.

In case of cancellation, the following conditions apply.

31 days prior to check-in date, no cancellation fees and a full refund is warranted.

50% cancellation fees apply for cancelled reservations after 31 days prior to the scheduled arrival date.

What happens in the case of cancellations due to Covid-19?

In the event of a COVID-19 related travel ban (either at the Guest’s point of departure or in Greece/Chania) or Guest illness due to COVID-19 that restrict the Guest from travelling during the dates of the booking, we will either discuss with the Guest the option to move the booking to another date in 2021 or 2022 (with dates to be mutually agreed between the property owner and the Guest and subject to availability) or provide full refund for the already paid amount. 

In the event that the Guest has arrived at the property but is unable to depart on the scheduled departure date due to COVID-19 travel ban, we will be glad to extend the stay (subject to availability) and based on a discounted rate to be mutually agreed between the property owner and the Guest or alternatively assist the Guest in finding another accommodation.